Operational IT covers the processes, services and people that run the company every day. IT operating models aren't reserved for large companies. Regardless of size, every business benefits from one. The point is to bridge the gap between the why and the how.
Server estate, virtualisation, cloud landing zones (Azure, AWS), hybrid models, capacity planning.
Tiering, retention, backup, archive, cost discipline, recovery point and time objectives.
WAN, LAN, SD-WAN, branch connectivity, segmentation, performance.
SOC and NOC models, EDR, NDR, XDR, MFA, identity governance, Zero Trust where it earns its keep.
ERP, WMS, TMS, CRM, custom development. Operating, integrating, modernising.
Performance, integrity, backup, lifecycle, integration.
Service catalogue, incident, problem, change, request, asset, configuration. Tooling that's used, not bypassed.
First and second line, in-house or sourced. Measurable First Call Resolution and SLA targets.
Real plans, real tests, real runbooks. Tested, not framed.
Real performance vs. SLA. Real cost vs. budget. Real incident patterns. Where heroics are masking process gaps.
Service catalogue, ITSM/ITOM, sourcing strategy, security operations model. Around your customers, not a reference framework.
Service stability, cost control, security uplift, vendor optimisation. Visible weekly progress to the executive committee.
Quarterly review, problem management discipline, incremental modernisation. Steady state, not perpetual dependency.
In a 24/7 logistics environment. Savings reinvested in security upgrades. Cyber incidents -30%. Uptime 99.99% via BCP and DR.
Through DevOps and continuous delivery rollout in an EMEA logistics mandate. 99% SLA compliance within 6 months.
First Call Resolution improved 36% in a regulated services mandate. Maximum 7-day resolution time. First and second line outsourced.
In a media business. IT service performance +20%. Team performance +30% through Agile and Kanban adoption beyond IT.
Coach is the default. Take-over only when the situation is broken enough that we have to. Take-over engagements always include an exit plan to internal operation from day one.
Whichever passes the cost, risk, and operating-model test for your business. Cloud is right more often than not. "More often than not" isn't a strategy.
Security operations is a first-class component. We don't run a separate security engagement unless your situation demands it. CMMC or NIS2 trajectories are covered here, or as a sub-engagement of IT Organisation.
Bring it. We'll find the gap.